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FISH™ PHILOSOPHY
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BESTSELLER
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One of the top-selling business books of 2001 and 2002, "FISH!" has spent a majority of its life on the NY Times Bestsellers List. By offering a new perspective on how to create both a fun and effective workplace, the FISH!™ has changed the way businesses look at how they can best serve their customers.
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The FISH! Philosophy began as one film, but it has become a national phenomenon. Based on the world famous Pike Place Fish Market in Seattle, this film shows how fishmongers have made working with slippery salmon, shoveling ice at 5 am and working 12 hour shifts - FUN! You will also witness the fishmongers smiling, laughing and connecting with each other while never forgetting to include the customer. It's the passion and energy that every workplace wants and needs.
Objectives
"Catch the energy and release the potential!" Improve customer relations and enhance team dynamics by implementing the 4 easy steps of the FISH! Philosophy:
- playing and having fun
- being in the moment
- making someone's day
- choosing your attitude every moment of everyday
Outcomes
- Enhance teamwork through supportive attitude toward group initiatives
- Personnel are empowered by change rather than paralyzed
- Increases in personal and group accountability
- Improve service and boost individual performance
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